Shipping Policy

Delivery Terms

1. Transit Time Domestically: In general, domestic shipments are in transit for 2 to 4 working days (the delivery may take slightly longer in a few locations – depending on the accessibility of the location)

2. Transit time Internationally: Generally, orders shipped internationally are in transit for 5-10 days.

3. Dispatch Time: Orders are usually dispatched within 7 business days from the date of order

4. Change of Delivery Address: For change of delivery address requests, please contact us – and we will try our best to change the address (only if the order has not been dispatched yet)

5. Delivery Time Exceeded: We are committed to delivering your garments on time and would try our best to ship the orders timely, as per our promise. We use third party delivery partners, and we are not responsible for delays in delivery post-handover of the product. Additionally, in the event of service interruptions caused by events beyond our control, we would not be able to guarantee on-time shipment. In case delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Shipping Costs

1. Domestic Orders: We charge an amount of Rs.80 for all orders in India.

2. International Orders, a shipping cost will be applicable. This shipping cost is variable according to the location as well as the quantity ordered. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Cancellations

If you change your mind after you have placed an order, please reach out to us and we will try our best to accommodate your request.

Stock Availability

We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will contact you about whether you would prefer to await restocking of the backordered item (if we can still fulfil the order) or if you would prefer for us to process a refund for the amount paid by you.

Duties & Taxes

1. Goods and Service Tax: GST has already been applied to the price of the goods as displayed on the website

2. Import Duties & Taxes: Occasionally, import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Xara encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, Xara will not be responsible for non-delivery of orders, and will not provide any refund in such cases.